Questions and Answers

Below are the most popular questions and answers about delivery!

Where is my order? – The most popular question if the order was placed on advance reservation. Please pay attention to the indicated delivery periods – they are marked in red letters, below the short description of the plants. If the delivery period has arrived and more than 5 working days have passed, then call or send a message to the phone number –29800830. We are not interested in delaying delivery times, because the plants need constant care, which means extra work for us. But .. sometimes the weather can make its own adjustments. For example, if the spring is cold or, on the contrary, the summer is very hot, this can change the delivery time by +/- 1 week.

What costs should I expect? –Delivery fee to any Omniva parcel locker nearest to you in LV – 4.20 euros. To parcel lockers we can send frigo plants, bulb flowers, perennials – bare-root, small container plants (0.5l or 1l pots). Delivery by courier in the Baltics – 12.00 euros. As the planting and delivery times of plants vary, you have to pay separately for each delivery period. Please do not worry if you see a larger amount for delivery than stated above. It only means that in one order you have ordered plants with different delivery periods – you will have several deliveries at different times. If it is possible, then sometimes we try to combine the plants and send them in one delivery. For example, frigo plants have to be sent out when they arrive, it is not possible to wait until there is a chance to combine them with some other plants.

How quickly does delivery happen? – Currently shipments reach customers within 3 days from the moment of dispatch.

Can container plants be sent to an Omniva parcel locker? – Yes! For small container plants it is very safe, because in addition we pack them in blister packaging. Large container plants are a slightly bigger challenge, but after removing them from the pot, they can all also be sent safely.

Is it possible to pay for the order to the courier? – We have removed this option so as not to increase delivery costs.

I would like to add another plant to my existing order, is it possible to do this? – Yes, you can, by contacting us before the order is dispatched.

Will the courier contact me about the delivery of the order? – Yes, the courier will call you. At the moment the courier calls, please answer the phone or call back at the first opportunity, otherwise the plants will not be delivered. More precisely, they will be delivered, but on another day and for a repeated charge.

Do I have to sit at home all day until the courier arrives? – No, you do not have to. You have at least three options for how to act in this situation: 

        1. If you go somewhere, take your phone with you. The call from the courier is made about an hour before delivery.

        2. Tell us to give the shipment to one of your family members or a neighbour.

Below are the most popular questions that do not relate to delivery.

-Is there a plant available that is not in the online store? – Yes, there is. It is precisely from your requests that new product groups arise or new varieties are brought in. Write a letter to the e–mail or a message on Whatsapp about what interests you and we will find it; ideally it is advisable to add the variety name and a picture, this significantly speeds up the answer.

-What are strawberry frigo plants?
Strawberry frigo plants are specially prepared, cleaned and frozen strawberry plants that are dug up in late autumn during the dormant period and stored at a controlled temperature (usually from -1°C to -2°C) until planting.

-I am trying to transfer money through Swedbank, but I am told that there is no such company. Is the indicated account wrong? What should I do? – The most common reason is an inaccurately stated recipient name. It is – PLANTS4YOU SIA. This problem has been observed only when the transfer is made from Swedbank, in other banks there is no such problem.

-When paying for the order, I noticed that the money was taken from the account by the company Maksekeskus. Why? – There is no reason to worry! Maksekeskus is a payment system that is connected for your own convenience (maksekeskus.ee). It currently belongs to Luminor bank. We receive information about your payment on the very same day the payment is made.

-I have already made a payment when placing the order, why was an invoice sent to my e-mail? – It is a legal requirement. If you have made the payment, then you do not have to do it a second time.

-Where is my invoice? – The invoice arrives in your e-mail immediately after placing the order. If the invoice is not visible, please check whether it has not fallen into the advertising or spam folders. If it is not found there either, let us know and we will send the invoice again.

-I have placed an order indicating that I want to collect the order from you on site. When can I come to pick up my order? – You can indicate your preferred order collection time in the comment when placing the order, or send us a message in advance about when it would be convenient for you to receive your order. Order collection – from May to September every working day from 8.00 to 17.00. On weekends we rest. We are located 2 km from Dobele. You will find us most easily if in the Google Maps or Waze apps you type the name – Plants4you.

How to grow one of the crops?

1. On our website, in the section “How to grow” you will find growing instructions for the most popular plant crops.
2. A short instruction is in almost all cases provided next to the plant description. This information can be obtained by clicking on the picture.
3. More detailed information about a specific plant can be found on the wider internet. 
4. If you still do not find the answer to a question that interests you on the internet, then send a letter to the e–mail or a message on Whatsapp – 29800830.